19th Dec '24

Manufacturing Sales & Business Administrator

Looking for a career move in 2025? Our Sales & Business Administrator role could be the best career move you’ve ever made.

CEL Group is a growing supply chain business, based in Telford. We’re a great place to work, with lots of lovely benefits and excellent career opportunities.

So, if you’re well-organised, with spot-on attention to detail, an interest in how things are made and you love working with customers and suppliers this could be the perfect job for you.

Sales & Business Administrator Responsibilities

The Sales & Business Administrator is responsible for the efficient and accurate day-to-day administration of all aspects of the sales function, from lead identification, through to manufacturing production and ongoing support. A predominantly office-based role, you will be key to helping CEL Group’s ‘on-the-road’ sales team accelerate customer acquisition, ensure customer retention and improve customer account growth, contributing to delivering the company’s 5-year brand vision and profitable growth targets.

This is an influential customer and supplier facing role, key to CEL Group’s commitment to delivering the best experience of subcontract manufacturing in China and the UK. You’ll need strong organisational, time-management, teamworking and communication skills, as well as a passion for delivering impressive supply chain customer experience.

What you’ll be doing…

Help research, develop and manage lead and prospect data.
Work closely with marketing to deliver sales materials and campaigns, e.g. social, eMarketing, direct marketing, presentations etc.
Manage enquiries and supplier quotations (China and the UK). Collate information, check for accuracy, and streamline quotation process. Help identify and resolve production and operational issues.
Receive and process purchase orders, liaising with engineering and operations to deliver smooth and timely handovers from sales to production.
Understand production schedules and maintain contact with customers and suppliers by phone or email to give progress updates, answer queries, obtain missing information and up to date forecasts, as well as minimising slow-moving stock
Maintain and update sales and customer records, utilising various systems, including Microsoft office, CEL Group’s CRM (BuddyCRM) and ERP (Microsoft Dynamics Navision).
Run monthly and ad hoc sales reports, as required.
Expedite queries and orders, as well as help with issue resolution, through effective and supportive internal liaison with engineering, operations and other business departments, as necessary.
Support the sales department and main office with other administrative and housekeeping tasks, as needed.
Embrace our brand values and play your part in helping CEL Group continuously improve and become a stand-out supplier of choice, as well as a great place to work and a great partner to work with.

Our Cup of Tea?

Find out if you’re our cup of tea and, importantly, whether we’re yours! Our values tell you a lot about who we are and how we work:

Partnership – You’ll work as a team and do your bit to develop and strengthen positive relationships with our customers and our suppliers.
Experience – We expect everyone to proactively grow their experience and apply knowledge to help deliver the best experience of working with CEL Group.
Drive / Ownership – You’ll demonstrate enthusiasm and commitment to helping CEL Group grow successfully and be a great place to work.
Can do – Positivity is so important. It’s contagious. Be positive and support each other solving problems, so that our customers get the best customer experience possible.
Growth – We help manufacturers compete and grow. So each of us supports the growth of the business and each other.
Integrity – We’re honest and respectful with each other and treat others as we like to be treated.

Qualifications, Experience & Attitude

Sales and/or customer account management experience.
Interest in engineered manufacturing and supply chain management.
Excellent written and verbal communication skills.
Strong numeracy, attention to detail and commercial awareness.
Ability to prioritise, organise and juggle a demanding workload.
IT literate and competent in the Microsoft suite of applications.
Understanding of MS Dynamics Navision an advantage.
Knowledge of working with a sales CRM is an advantage.
Ability to work on your own and as team.
A positive attitude, working with others to resolve issues.
A hunger to grow oneself, alongside business growth.

Career Progression with CEL Group

Our Sales & Business Administrator role offers account management, operations and/or field sales career progression potential for the right candidate.